topic Black screen after update KD-75XE9005 in Android TV

Black screen after update KD-75XE9005

Bozzern — Sat, 25 Nov 2017 11:42:51 GMT

Hello guys!

On black friday i desided to upgrade my tv and bought the new Sony KD-75XE9005. On first boot i set everything up and connected to my wifi. It then asked to update the software, i started to update wich took maybe 20 mintues to download and complete. Then the tv rebooted. After this there is no picture, only sound. Have tried forced factory reset several times without luck (only sound i background) The panel is completely black, but if i use a flashlight i can see severeal grey square stripes accross the panel. This is indeed tragic on a brand new exspensive tv set. Its no easy to bring a screen of this size back to the store, and they are all sold out also. Anyone got any suggestions?

Is there anyway to force it to revert to the stock firmware wich came with the tv? It worked perfectly until the update was done 😞

Kind regards

Kris

Re: Black screen after update KD-75XE9005

jumpsuit — Sat, 25 Nov 2017 14:33:07 GMT

Hi @Bozzern and welcome to the Community

You could try a forced reset, Have a look at Option C

on This Page

My first instinct is to tell you to return it straight away for a refund

as its brand new, or see if they will exchange it for you when new stock comes in, as

its not a good sign from a hardware point of view that you can see stripes on

the screen when using a torch.

Let us know if this helps.

Re: Black screen after update KD-75XE9005

Bozzern — Sat, 25 Nov 2017 14:56:31 GMT

Unfortnely i have tried a force reset several times without any luck. Can just hear the welcome music and same stripes if i use a flashlight on the panel.

Its crazy that a brand new tv can brick like this from a autoupdate 😞

Re: Black screen after update KD-75XE9005

jumpsuit — Sat, 25 Nov 2017 15:09:31 GMT

Hi again

Yeah, although I'm suspicious that an update is the only reason the TV

has developed what would seem to be a hardware fault.

Unfortunately Sony Support aren't open for you to phone

at the weekend, so I would go and chase your money / an exchange

quickly.

Where did you purchase it from?.

Re: Black screen after update KD-75XE9005

Bozzern — Sat, 25 Nov 2017 16:28:55 GMT

I bought it from Power (Norway) its not easy to bring a tv of this size back to the store, as the box is now broken. They suggested me to call Sony first thing on monday to send a service guy to take a look. Hope it is something they can fix. Dont want my money back, as this was a very good deal (50% off)

Re: Black screen after update KD-75XE9005

Bozzern — Sun, 26 Nov 2017 20:09:22 GMT

Why would sony block the possibilty to revert/install a previoius firmware version? Or atleast try to reinstall the same version from USB.

That is just plain stupid!

Re: Black screen after update KD-75XE9005

Bozzern — Thu, 30 Nov 2017 15:34:09 GMT

After alot back and forth they now can confirm their main warehouse just got these in stock again.

So the stores main customer service has contacted the store i bought it so the can order me a new one for exchange of the defect.

So hopefully i will get a new TV within next week.

I will NOT make the update when i connect it to my wifi then, thats for sure!

Re: Black screen after update KD-75XE9005

jumpsuit — Thu, 30 Nov 2017 16:10:12 GMT

@Bozzern That's great news!

Thanks for keeping us updated

Fingers crossed you get one soon