topic Re: Soundbar in Android TV

Soundbar

DaveG_ — Sat, 11 Nov 2017 12:52:36 GMT

I've got a sonysound bar ct-290 connected to a sony smart tv after about 10 mins its keeps disconnecting and says on the tc screen commuication failure any help please

Re: Soundbar

Owen_G — Mon, 13 Nov 2017 13:10:04 GMT

Hi Dave. Sorry to hear you're having trouble. We're looking into this issue for you now, and we'll be back in touch as soon as possible.

Thanks,

Owen

Re: Soundbar

DaveG_ — Mon, 13 Nov 2017 14:31:42 GMT

The tv is a sony KD49XE9005

Re: Soundbar

Owen_G — Wed, 15 Nov 2017 12:16:02 GMT

Hi again Dave,

Our Support Team has suggested this is probably an issue with the cable being used. If it’s not well shielded it can cause these kind of problems. Could you please try connecting again using a high quality cable, and then let us know how you get on?

Thanks,

Owen