topic Re: unfortunately, System software update has stopped in Android TV

unfortunately, System software update has stopped

marosh11 — Fri, 30 Jun 2017 06:49:35 GMT

Dear Support Team,

today morning 28.6.2017 we woke up and had noticed that our TV doesnt work.

Please see below pictures of our screen. Its still looping after couple of minutes.

Please could you advice?

model of TV: kdl-43w805c

msg wecan see on screen: unfortunately, System software update has stopped.

Thank you

Marosh

Re: unfortunately, System software update has stopped

Jecht_Sin — Fri, 30 Jun 2017 08:12:07 GMT

I think that if you download the update from the Sony support site, unzip it and put it in a USB pendrive, after restarting the TV (put it in stand-by, then unplug it and plug it again with the USB device with the update plugged) it should reinstall it again. At least I hope so!!

Re: unfortunately, System software update has stopped

Anonymous — Fri, 30 Jun 2017 13:38:10 GMT

Hi there

If all else fails, try a forced factory reset:

https://us.en.kb.sony.com/app/answers/detail/a_id/75705/

Cheers

Re: unfortunately, System software update has stopped

marosh11 — Fri, 30 Jun 2017 21:22:17 GMT

Thank you guys, Manual update via USB didn't work. So I had to forced factory reset. Now it is all ok.