topic Re: Android TV update 3 May 2017 BRICKS the TV in Android TV

Android TV update 3 May 2017 BRICKS the TV

andygegg — Wed, 03 May 2017 19:55:33 GMT

Tonight, an upgrade was pushed through to my KD-43X8305C. A message came up:

Unfortunately, the update has stopped.

The TV is now seriously damaged. The Home menu just greys out the screen so I have no internet facilities, no reset options, etc. I have rebooted the set several times to no effect.

Can anyone suggest the best LEGAL approach as Sony Support seems to be a complete waste of space.

Re: Android TV update 3 May 2017 BRICKS the TV

Anonymous — Wed, 03 May 2017 20:08:15 GMT

Hi there

Can you please try doing a factory reset via this proceedure:

http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/30653/

Cheers

Re: Android TV update 3 May 2017 BRICKS the TV

Mickw06 — Mon, 08 May 2017 23:27:03 GMT

just wondering whether you've had any luck with your TV?

Mine has has done the same and I've kept coming back to see if there's been any update from Sony?

just before I contact them myself

thanks

Re: Android TV update 3 May 2017 BRICKS the TV

miloo110 — Wed, 21 Jun 2017 14:27:23 GMT

My 65XBR850D got the update today and I, too, am seeing a grey screen instead of the home screen. Fortunately the the Inputs button on the remote still works so I can watch regular TV and Fire TV, however, for such expensive TV, this really is a bummer.

This happened in the morning just before leaving for work so I will have to wait until I get back home to further troubleshoot.

Re: Android TV update 3 May 2017 BRICKS the TV

miloo110 — Thu, 22 Jun 2017 04:28:10 GMT

I actually found a fix at the following URL, which worked great

http://community.sony.com/t5/4K-Ultra-HD-TV/Fix-for-grey-screen-broken-Home-button-after-update-to-second/td-p/627683