topic Re: Android TV bootloop in Android TV

Android TV bootloop

soulfulcheddars — Sun, 15 Jan 2017 22:25:12 GMT

Hi all,

MY TV (kdl-43w755) is being weird. It was ok a few hours ago, but then it froze. Nothing worked and I just a black screen. I gave it a few mins then pulled the power. It now stuck in a boot loop of the sony screen, the android loading balls, followed by "android is upgrading". The upgrade never completes and it resets itself to repeat the process again.

Does anyone know how I can get into recovery and wipe it? I've tried various button combinations on the back, but none of them work.

Cheers

Re: Android TV bootloop

MiCal1967 — Mon, 16 Jan 2017 13:37:25 GMT

Try suggestion from Sony below and try to perform a Factory Reset:

https://sony-paa-pa-en-web--paa.custhelp.com/app/answers/detail/a_id/129220

https://us.en.kb.sony.com/app/answers/detail/a_id/75705/ (Option C)

https://us.en.kb.sony.com/app/answers/detail/a_id/73159/

Re: Android TV bootloop

soulfulcheddars — Mon, 16 Jan 2017 13:40:37 GMT

Hi,

Thanks I've tried all of those except for the first one but nothing seems to happen. I'll give the first one a try when I'm home later. The option c to factory reset doesn't do anything either. Perhaps I'm doing it wrong so I'll try that again too.

Thanks

Re: Android TV bootloop

soulfulcheddars — Mon, 16 Jan 2017 22:38:09 GMT

None of those did anything. I tried lots and lots of times 😕

Re: Android TV bootloop

Anonymous — Mon, 16 Jan 2017 22:43:42 GMT

Hi there

Unfortunately you will need to contact an authorised Sony repair centre for them to fix this issue:

http://services.sony.co.uk/support/en/repair/asc

Cheers

Re: Android TV bootloop

soulfulcheddars — Mon, 16 Jan 2017 22:48:41 GMT

Hi,

Ok, thanks for the reply. I've logged a case with them anyway I was just hoping I could sort it myself. So there's no way to get the TV into recovery mode like I can on my phone, and factory reset it from there? Seems a bit of an oversight.

Hopefully Sony can get my tv soon, thanks again

Re: Android TV bootloop

Anonymous — Mon, 16 Jan 2017 22:56:30 GMT

Those three links that MiCal1967 listed above seems to be hit and miss on whether they will help. I am unsure why at this stage. But from previous replies on this forum, the mainboard of the TV will be replaced in order to fix this issue - let us know how you get on anyhow.

Re: Android TV bootloop

MiCal1967 — Tue, 17 Jan 2017 12:31:00 GMT

That's true.

I really wonder also about why the EU support does not suggest them.

The truth is that in some cases, Forced Reset worked:

http://community.sony.com/t5/4K-Ultra-HD-TV/XBR65X850C-Rebooting-Cycling-after-software-update/m-p/608487#M16143

but ..... only in U.S.

Could also be region related

Re: Android TV bootloop

soulfulcheddars — Tue, 17 Jan 2017 12:34:20 GMT

It is a bit strange. Anyway, the Sony service centre will call me to arrange something. Seems like waste of time and money for Sony for something that I could probably fix myself given the option. Ah well