topic Re: 43XD8099 HDR not being detected on Netflix? in Android TV

43XD8099 HDR not being detected on Netflix?

Patrandec — Sat, 03 Dec 2016 13:43:21 GMT

Hi all,

I've just bought a 43XD8099 in the Black Friday sales and have been settting it up today. However, I simply can't seem to get either Netflix or Amazon Prime to detect that it is an HDR set. I can go into the settings and change the HDR option from Auto to On and it then seems to come on - though it is VERY bright! But surely I don't have to do this every time I want to watch HDR compatible shows? I've changed the HDMI settings to Enhanced but I thought that was only needed for HDMI equipped kit like the PS4 Pro?

Re: 43XD8099 HDR not being detected on Netflix?

Patrandec — Sat, 03 Dec 2016 14:13:21 GMT

Ah, I think I've found the problem with Netflix - there is hardly any HDR content!? I found Marco Polo and Daredevil showing the HDR sign.

Re: 43XD8099 HDR not being detected on Netflix?

Anonymous — Sat, 03 Dec 2016 15:07:09 GMT

Hi there

Correct - other than a few shows, there is still very few HDR content on Netflix - even 4K is limited to mainly a few shows and some 'reality' type TV. Ive had the 4K 'premium' membership for the last 9 months now, after New Year, im dropping it for a while.

Cheers

Re: 43XD8099 HDR not being detected on Netflix?

Patrandec — Mon, 19 Dec 2016 00:00:41 GMT

Sorry to return to this but Netflix dropped the OA last week and it's classed as HDR but my Sony picture doesn't change at all. It's identical to a normal 4k output. In the settings it does say hdmi HDR and the options are all on auto. Theres no change even if I change the HDR option to on. Am I missing something in the settings?

Re: 43XD8099 HDR not being detected on Netflix?

Anonymous — Mon, 19 Dec 2016 17:59:58 GMT

Hi there

I have just tested OA on my TV (KD-55XD8577) and HDR plays just fine. If you press the [Action Menu] button on your remote control and then go in "Picture". It should state "HDR Video" under "Picture Mode". Can you confirm? See photo below:

Cheers

Re: 43XD8099 HDR not being detected on Netflix?

Patrandec — Mon, 19 Dec 2016 19:02:47 GMT

Hi, i don't have the same option as there is no HDR video option on my TV. I've attached a screen shot. When I then go into video options there are three options:

HDR mode: this is set to auto
HDMI video range: for some reason this is greyed out but is set to auto
Colour Space: set to auto

Weirdly, if I then turn off HDR mode from the video options menu the screen gets brighter, but is not HDR.

So I'm flummoxed!

Re: 43XD8099 HDR not being detected on Netflix?

Patrandec — Mon, 19 Dec 2016 19:52:52 GMT

Never mind! I reset to factory settings which seems to have done the trick. There's now a real difference in quality when i move from HDR on to off.

Re: 43XD8099 HDR not being detected on Netflix?

Anonymous — Mon, 19 Dec 2016 21:20:58 GMT

Hi there

Thanks for posting back - its sometimes amazing that a factory reset cures issues such as this

Cheers