topic Re: Kd49x8309C in Android TV

Kd49x8309C

Cese30 — Thu, 17 Nov 2016 15:04:28 GMT

Hi all hopefully some can help me with my issue,

Purchased this TV 6months ago and the the time of purchase I was informed that it would be HDR with a future update which was the main reason for purchase as it's mainly used for PS4 gaming.

Its not the case as this model will not supports HDR so as I have been Miss informed or lied to do I have any grounds to return the unit,

many thanks in advance

Re: Kd49x8309C

Anonymous — Thu, 17 Nov 2016 15:36:04 GMT

Hi there

You need to speak to the retailer you purchased it from.

Cheers

Re: Kd49x8309C

Cese30 — Thu, 17 Nov 2016 15:55:45 GMT

Thank you for your reply,I'll be going this evening but just wanted to check to see if anyone had the same experience and if they had a resolution.cheers

Re: Kd49x8309C

Anonymous — Thu, 17 Nov 2016 18:31:12 GMT

Hi there

This reply is probably too late - but in my honest 'opinion', if you have been mis-sold for any reason, then you have re-course for a refund or alternative solution that you are happy with.

Let us know how you get on, as im curious on the outcome of this.

Cheers

Re: Kd49x8309C

Cese30 — Fri, 18 Nov 2016 13:21:46 GMT

to give an update,I went up last night and was informed by the salesman that he wouldn't of gave me that information when I was buying the unit as it was untrue and then asked me to prove that he did which obviously I can't as it was he's advice and I have no records of it.

very dissatisfied with the outcome for obvious reasons as now I have a TV which if I was giving the correct information at the time I wouldn't of bought.

Sadly I was either misinformed or lied to but the upshot is still the same.