topic Re: XD9305 - Planet Earth2 Judder in Android TV

XD9305 - Planet Earth2 Judder

bikeeandy — Tue, 08 Nov 2016 04:50:40 GMT

Watched the first episode of the incredible new BBC Planet Earth 2 series. Looked amazing on new tv. But, in quite a few of the panning shots there was a noticeable faint judder. We watched via Freesat.

Anyone else notice?

Any idea if tweaking settings will prevent it happening?

Re: XD9305 - Planet Earth2 Judder

Anonymous — Tue, 08 Nov 2016 10:19:33 GMT

Hi there

Can you please confirm you have installed the latest firmware which was released yesterday. See HERE for details. Once done, please also factory reset the TV as this can help resolve issues, see HERE for instructions.

Also, have you looked at the motionflow settings of the TV, you might want to experiment with this.

Cheers

Re: XD9305 - Planet Earth2 Judder

bikeeandy — Sun, 13 Nov 2016 06:55:10 GMT

The tv prompted me to do a system update, so I let it do that. I didn't do a factory reset, as I wasn't sure what unwanted effects that might have. All seems ok so far. As episode 2 is on tonight, we'll see what happens...

Re: XD9305 - Planet Earth2 Judder

Anonymous — Mon, 14 Nov 2016 22:06:56 GMT

@bikeeandy

How did things go? Did it happen again?

Cheers

Re: XD9305 - Planet Earth2 Judder

bikeeandy — Tue, 15 Nov 2016 05:05:54 GMT

Yes, it did happen again.

Was watching BBC HD from a Panasonic DMR-BS850 freesat box, connected via a Yamaha RX-V673 AV receiver (which does 4k upscaling) so we could watch with decent sound.

Paused live playback to try and adjust during, but remote was unresponsive at the time. No idea why. So, coudln't change any settings.

At the moment, I don't know where the issue is. Need to record the program and try and experiment with the various settings, including not playing back via the amp.

Re: XD9305 - Planet Earth2 Judder

Anonymous — Tue, 15 Nov 2016 23:33:31 GMT

Hi there

I agree - remove the AV Receiver out of the equation (and all other connected devices too) - If all else fails, I can pass on to Sony Support - but definately have a go at those motion flow settings.

Cheers