topic Re: Setting up Sky Q UHD on Sony KD75XD9405 issue in Android TV

Setting up Sky Q UHD on Sony KD75XD9405 issue

Richlaw245 — Sun, 07 Aug 2016 19:41:20 GMT

Been trying to setup the Sky Q UHD on my Sony KD75XD9405 TV, but seem to get the black screen on telly before it reverts back to 1080P.

Also tried setting it from Sky Cinema, UHD films by pressing the Red button, which states you can watch it in either 10-bit or 8-bit Colour, but neither are working.

HDMI cable is a brand new one.

I have also set the HDMI port on the TV to enhanced.

Does anyone know if this TV is compatible? I hope so as it's brand new and wasnt cheap as you know

Or does anybody know how to fix?

Re: Setting up Sky Q UHD on Sony KD75XD9405 issue

SonySPTV — Sun, 07 Aug 2016 19:59:34 GMT

Hello

Had the same problem when i tired to connect last week. I changed the HDMI cable directly to the TV rather than via the sound bar, repeated set up and it worked. I then returned the cable from SkyQ to the sound bar and it still worked.

ready for 4K now.

Re: Setting up Sky Q UHD on Sony KD75XD9405 issue

Anonymous — Sun, 07 Aug 2016 20:07:37 GMT

Hi there

In addition to what SonySPTV says above, ensure that your HDMI cable is 'high speed'. See this Sony article:

https://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/84291/

Cheers

Re: Setting up Sky Q UHD on Sony KD75XD9405 issue

Richlaw245 — Sun, 07 Aug 2016 20:08:28 GMT

Hi,

Lucky you!

My Sky Q box is connected directly to the TV, and then digital optical audio out to my Sonos sound bar.

I have tried swapping the HDMI cable onto different ports on the telly and ensuring port is set to enhanced and even tried standard.

Re: Setting up Sky Q UHD on Sony KD75XD9405 issue

Richlaw245 — Sun, 07 Aug 2016 20:39:22 GMT

Hi,

Thanks for replying.

I have checked the cable, which is the same one I am streaming 4k from my laptop, and believe it fits into the correct requirements.

http://www.maplin.co.uk/p/maplin-thin-hdmi-cable-5m-a79nt

Cheers.

Re: Setting up Sky Q UHD on Sony KD75XD9405 issue

Anonymous — Sun, 07 Aug 2016 20:57:52 GMT

Yep, the cable meets the requirements - 'ultra high speed' and '18Gbps'

So the hdmi cable theory is out. Set the specific HDMI port to 'Enhanced'. Bare in mind there is an issue at the moment with juddering at 2160p on Sony Android based TVs which is yet to be fixed. See. HERE.

Are the settings correct on the Sky Q Silver box?

Do you have the latest firmware installed on both the TV and the box?

Your TV is compatible though, to answer your original question.

Re: Setting up Sky Q UHD on Sony KD75XD9405 issue

Richlaw245 — Sun, 07 Aug 2016 21:13:54 GMT

Have ensured I updated both the TV firmware and also done the Sky Q box (twice).

Software on Sky Q is 4lpnhsw

Picture resolution is set to 1080P

Dont think there is much else I can set on the Sky box.

TV software fully updated and have done a full powerdown for changes to take effect.

HDMI port is set to enhanced.

Anything else you think I need changing?

Re: Setting up Sky Q UHD on Sony KD75XD9405 issue

Anonymous — Sun, 07 Aug 2016 21:38:12 GMT

Richlaw245 wrote:
Picture resolution is set to 1080P

Shouldnt this be set to 2160p? unless your saying that its reverting back to that resolution upon a few seconds of black screen, as in your original post?

Re: Setting up Sky Q UHD on Sony KD75XD9405 issue

Richlaw245 — Sun, 07 Aug 2016 21:43:37 GMT

Yep it is doing exactly that.

Black screen when selecting 2160P, and also tried changing it when selecting one of the UHD films in Sky Cinema. It checks to see if it can accept 8-bit or 10-bit and again black screen of 'Not impressed'

Re: Setting up Sky Q UHD on Sony KD75XD9405 issue

Anonymous — Sun, 07 Aug 2016 22:08:00 GMT

Ok, I fully understand your problem

But how to help you is another matter. Im still fixated on the HDMI cable though, as its the only really logical explaination. I know you can stream 4K content using your laptop, however from my undersranding the Sky Q Silver box comes with a high speed cable. Are you able to test using this - it would either confirm or rule out a HDMI cable fault. From my experience and time on this forum it is certainly not uncommon to have a faulty hdmi cable

Other than that, im not too sure on what else to suggest.

Re: Setting up Sky Q UHD on Sony KD75XD9405 issue

Richlaw245 — Sun, 07 Aug 2016 22:34:56 GMT

Dont have the original one they provided as it was far too short.

I will buy another high speed one and give it a go.

Perhaps the issue is with Sky Q itself, as there isnt much I have to configure or change to supposidly make it work (in theory)

Re: Setting up Sky Q UHD on Sony KD75XD9405 issue

Anonymous — Sun, 07 Aug 2016 22:46:07 GMT

You dont need to spend a fortune, but the IBRA range have been successful and recommended by many forum users. See:

https://www.amazon.co.uk/IBRA®-Speed-Cable-Version-18Gbps/dp/B0036BD0K2/

Also, distance maybe a factor too, have a read of this interesting thread:

https://community.sony.co.uk/t5/televisions/55x8005c-x80c-4k-60hz-1080p-120hz-and-hdr-questions/m-p/2140606

Re: Setting up Sky Q UHD on Sony KD75XD9405 issue

Richlaw245 — Sun, 07 Aug 2016 23:12:55 GMT

Distance is 4M so should be fine there.

Have ordered a new cable, so will give that a try.

Thanks for all your help, its greatly appreciated.

Re: Setting up Sky Q UHD on Sony KD75XD9405 issue

Richlaw245 — Tue, 09 Aug 2016 13:26:06 GMT

So it turns out it was the HDMI cable...

It seems that the cable I bought from Craplins, which seemed compatible according to their specifications and cost £59, is not as good as the IBRA one I purchased from Amazon for £14.

At least it has resolved this issue, I now have the well reported picture judder!

Thanks to all those who responded. Your assistance is greatly appreciated.

Re: Setting up Sky Q UHD on Sony KD75XD9405 issue

Anonymous — Tue, 09 Aug 2016 20:56:10 GMT

Hi there

Thanks for posting back. Glad it was as simple as the HDMI cable. Have fun

Cheers